Privacy

identity information – to make sure you are who you say you are, we’ll collect information like your name, date of birth, contact details and proof of identity documents;

financial and rental history information – if you’re applying to live with us, we’ll also collect your employment, financial, credit and residential history, like your employment and income details, payment and credit history, rental references and, if your application is successful, your payment details (to enable us to be paid rent); and

CCTV and written reports – this is information we collect within our buildings, like CCTV or written reports. This information helps us protect our staff, residents and visitors and is important for preventing fraud, crime and misconduct.

When completing the necessary checks to confirm that the details and information you provided are correct, a third-party provider may assist us with this process.  Our third-party provider is focused on ensuring that any information provided by you during this process is securely stored and protected;

when you become a renter with us, you will have access to our Resident App. This App is used for everything – from gaining access to your building and apartment to booking maintenance checks and bookable areas and communicating with us. Any personal information provided on our App will be shared with our third-party provider who assists us with our residential App;

if you sign up for internet services as part of your residential rental agreement, your personal information will be collected and used by a third-party internet provider; and

for payment of rent, we use a third-party provider that securely processes and stores payment data from our renters. Upon collection, payment details are converted into tokens, ensuring that no actual card or account information is stored or accessible;

to provide products and services to you – we may use your personal information to provide products and services to you and conduct our business;

administration – this includes many of the ordinary activities necessary to run our business. We may use your personal information to help us manage the services we provide to you, deal with enquiries and complaints and to maintain and update our records. For example, if you contact us with a question about your residential rental agreement, we’ll need to verify your identity first to protect against fraud and will use your personal information to do that. Further, we will also use your information for charging and billing and to identify breaches of your residential rental agreement;

identifying fraud, crime and misconduct – we may use your personal information to identify and help prevent identity theft, unauthorised access or other fraudulent activities at our sites. Personal information captured within our premises, including via CCTV, may also be used to manage fraud, crime, and misconduct;

communicating with you – businesses need to be able to communicate with their customers, and we’re no different. We may use phone, email, SMS, chat functions and social media to communicate with you. We may also provide you with personalised experiences within search engines and web pages you visit;

improve our experience offering – we are continually working to maintain and improve our resident experience and to develop new ones, and we may use your personal information to help us do this. For example, other information we collect extends to information about how you use the spaces you have access to. Information like if you access the gym or amenities spaces. This isn’t to monitor your movements, but to gather behavioural data that help us make sure our buildings include the amenities that people use the most and re-purpose areas that could be used to create a better experience. This information is generally aggregated or de-identified when we analyse it, which means the information isn’t personal information. We may share these insights with trusted partners;

direct marketing – we want to make sure you hear about products, services or special offers from us that you might find useful or interesting. We may use the personal information we collect and hold about you to market and promote products, services and special offers directly to you. Additionally, we may also contact you with information about products, services and offers our very cool partners provide. You will always have the chance to opt out of non-rental-related communications; and

assessment of your residential rental agreement – if you are interested in renting with us, your personal information will be collected and used to enable us to consider and assess your eligibility for a residential rental agreement with us.

our professional advisors (ie lawyers, accountants, third-party lenders, insurers or other professional consultants etc);

Australian Securities Investments Commissions, or to other government agencies, courts;

to our financial institutions, our investors or joint venture partners; or

as required by law.

Essential – needed for our website to work properly and to remember your cookie preferences. These are always on;

Analytics and performance – help us understand how visitors use our website, such as the pages viewed, time spent on a page, how far you scroll, which links and buttons you click and the steps taken in our enquiry forms (but not the details you type into them), along with your device type, browser and approximate location (such as country or region). We use this to improve our website and make it easier to find your next home; and

Marketing – help us show you relevant content and advertising, including on other websites, and measure how well our campaigns perform.